Troubleshooting3 min read
What to do when the SMS code does not appear
If you did not cancel the number and the code is not visible, refresh the page or reopen the app before trying another action.
Short answer
Most codes arrive automatically. If the code is delayed, first check the active number screen and refresh the session before assuming it failed.
Step-by-step guide
- 1Wait a short time after requesting the code from the target service.
- 2Make sure the number was copied correctly into the target app.
- 3If you did not cancel the number, refresh the web page.
- 4If you are using the mobile app, close the app completely and open it again.
- 5Open the active number or service history page and check whether the SMS appeared.
- 6Only request another code if the target app allows resending without blocking the attempt.
- 7If no code appears, cancel the number (available after the first 2 minutes) to get the price back, or let it expire: a number that never received an SMS is refunded automatically.
Important notes
Some codes arrive a few seconds after the target app says they were sent.
Refreshing does not create a new number. It only reloads the latest SMS state.
If a service blocks virtual numbers, another resend may not fix it.
