Rented numbers2 min read
What happens if a renewal fails
We try to renew 3 days before your period ends. If your rental balance can't cover it, you have until the end of the period to top up.
Short answer
A failed renewal doesn't interrupt the number. It keeps working until the end of the period you paid for, and we keep retrying the renewal until then.
Step-by-step guide
- 1Three days before the period ends, we charge the renewal from your rental balance. If it can't be charged, we email you and the number page shows Renewal payment failed.
- 2The number keeps sending and receiving as usual until the end of the period, and we retry the renewal automatically.
- 3Top up your rental balance, or choose Renew on the number's page, before the end date to keep it.
- 4If it still isn't paid when the period ends, the number is released and can't be recovered.
Important notes
There is no button to release a number yourself. Turn Auto-renew off and it's released at the end of the period.
Contact support if you need help with a number that is about to be released.
